Refund & Cancellation Policy
Appointment Cancellation
Customers may contact My Home Service to request cancellation or rescheduling before the technician is dispatched, where applicable.
Inspection / Visiting Charges
If an inspection or visiting charge applies, it may become non-refundable once the technician has visited the service location.
Repair Charges
Repair charges may apply after the customer approves the proposed repair or service.
Refunds
Refunds may be considered for duplicate payments, payments made in error, or situations where a requested service cannot be provided due to our inability to arrange the service.
Duplicate Payment
If a customer makes a duplicate payment or makes a payment in error, the customer may contact My Home Service to request a review.
Service Could Not Be Provided
If the requested service could not be provided due to our inability to arrange the service, a refund may be considered where applicable.
Approved Refunds
Approved refunds will normally be processed within 7–10 business days through the original payment method.